This Privacy Policy describes the information collected through Hyperprop.com, our platform, mobile applications, and related products and services (collectively, the "Services"), and how that information is collected, used, and disclosed. Hyperprop ("Company", "we", "us", or "our") and its suppliers may collect or receive the types of information described below as a result of your access to and use of the Services.
By accessing, browsing, or otherwise using the Services, you agree that you have read and understand this Privacy Policy and that you consent to our collection, use, and disclosure of your personal information pursuant to the terms of this Privacy Policy. If you do not agree, do not access or use the Services.
1. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. All changes will be effective immediately upon posting. Material changes will be communicated via the Services or email. Continued use of the Services after changes constitutes acceptance.
2. Information We Collect
The information we collect generally falls into the following categories:
- Contact & Identifying Information: Name, email address, date of birth, telephone number, postal address, username, and password when you create an account or contact us.
- Account Information: Login credentials, profile information (avatar, display name, bio), account preferences, and visibility settings.
- Trading Data:Information about your trading activity, including simulated and funded account performance, trade history, positions, orders, P&L data, and account balances.
- Payment Information: All payment information is provided directly to our third-party payment processors. We do not directly access, handle, or store your credit or debit card information.
- Usage Data: Features you use, pages you visit, links you click, search terms, timestamps, session duration, and interaction patterns.
- Device & Technical Information: IP address, browser type, operating system, device identifiers, screen resolution, and approximate geographic location.
- User-Generated Content: Any content you submit, upload, or transmit through the Services, including profile content and public forum posts.
3. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: To provide, operate, maintain, and improve the Services, process transactions, and manage your account.
- Communication: To respond to inquiries, provide customer support, send administrative notices, and communicate about your account activity.
- Personalization: To tailor content, features, and recommendations to your preferences and usage patterns.
- Performance Analysis: To track and analyze your trading performance, generate statistics, and determine eligibility for funded accounts and other opportunities.
- Promotional Communications: To send marketing communications about our products and services, subject to your preferences. You may opt out at any time.
- Security & Fraud Prevention: To monitor for suspicious activity, protect against unauthorized access, and ensure the integrity of the Services.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
- Analytics: To understand usage trends, evaluate effectiveness of features, and improve the user experience.
4. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: With third-party vendors who assist in operating the Services, including hosting, analytics, payment processing, customer support, and email delivery, subject to confidentiality agreements.
- Brokerages & Financial Partners: With licensed brokerages and financial industry partners necessary to provide your trading accounts and related services.
- Affiliates: With our affiliates, subsidiaries, and related entities for legitimate business purposes.
- Legal Requirements: In response to lawful requests by public authorities, courts, or regulatory bodies, or to protect our rights, safety, and property.
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, collected information may be transferred to the successor entity.
- Aggregated & De-identified Data: We may share aggregated or de-identified data that cannot reasonably identify you for analytics, research, and business purposes.
- With Your Consent: With your explicit consent for purposes not described in this Privacy Policy.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for the Services to function, including session management, authentication, and security.
- Functional Cookies: Remember your preferences and settings to enhance usability.
- Analytics Cookies: Help us understand how users interact with the Services, which pages are most visited, and how to improve performance.
We do not use third-party advertising or tracking cookies. You can manage cookie preferences through your browser settings, though disabling cookies may impact functionality.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by applicable law (e.g., tax, accounting, or legal requirements). When we no longer have a legitimate business need to process your information, we will take reasonable measures to delete or anonymize it.
7. Data Security
We implement reasonable administrative, technical, physical, and organizational security measures to protect against unauthorized access, disclosure, loss, and misuse of your information. Access to personal information is limited to employees and service providers who require it. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to, stored, and processed in jurisdictions outside your home country, including countries that may not provide the same level of data protection. We take appropriate steps to ensure your information remains protected in accordance with this Privacy Policy and applicable law.
9. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal exceptions.
- Data Portability: Request your data in a structured, commonly used, machine-readable format.
- Withdraw Consent: Withdraw consent for processing where consent is the legal basis.
- Opt-Out: Opt out of promotional communications at any time via unsubscribe links or by contacting us.
To exercise these rights, contact us at privacy@hyperprop.com. We will respond within the timeframe required by applicable law.
10. Information for EEA Residents
If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal information under the following legal bases:
- Contractual Necessity: Processing necessary to perform our agreement with you or to take steps at your request before entering into a contract.
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Services, preventing fraud, and marketing.
- Legal Compliance: Processing required to comply with applicable laws and regulations.
- Consent: Processing based on your explicit consent, which you may withdraw at any time.
You also have the right to lodge a complaint with your local data protection supervisory authority.
11. Children's Privacy
The Services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.
12. Third-Party Links & Services
The Services may contain links to third-party websites, applications, or services not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@hyperprop.com
- Website: hyperprop.com